Policy
Return Policy
Draft — not legal advice
This document is a structured draft prepared during the build of this website. It has not been reviewed by a lawyer or a compliance professional, it does not reflect a finalised business, and it must not be relied on. Several clauses depend on decisions the business has not yet made, and those gaps are marked. It requires qualified review before this site trades.
No returns process is currently active
There have been no orders, so there is nothing to return. This skeleton records what must be settled before the first sale.
To be confirmed before launch
- The return window and when it starts.
- Condition requirements. For a garment worn against the skin, hygiene rules must be explicit and reasonable.
- Whether limited edition items are returnable.
- Who pays return postage, for a change of mind and for a fault.
- Refund method and timescale.
- Whether exchanges are offered.
- Faulty and incorrectly supplied goods, handled separately from change of mind.
- How this interacts with statutory rights, which vary by country and cannot be excluded.
[Pending business decision: all of the above]
Statutory consumer rights are unaffected by anything written here.